Observability
Datadog SLA credit guide
Datadog does commit to an uptime percentage — and pays no service credit for missing it. What this page carries is the 99.8% monthly uptime commitment itself, why there is nothing to file against it, what Datadog's agreement provides instead, and the dated outage record that is your leverage at renewal.
What SLA credit are you owed when Datadog is down?
Datadog's standard agreement pays NO filable SLA service credit for missing its 99.8% monthly uptime commitment. Where agreements in this class offer anything at all it is a termination or refund right after repeated consecutive misses — never money for a single bad month — and some offer nothing even then, so read the exclusions below and your own order form. Ontracko still monitors Datadog for free (useful renewal leverage) but does not draft credit claims for it, so we won't tell you otherwise. One more thing about the deadline, because Datadog not stating one is not the same as there being none: file promptly anyway. A contract can carry a limitation period nobody printed, evidence ages badly, and the status-page record a claim is built on is easiest to defend while it is fresh. If Ontracko shows a date against a Datadog claim, that date is our own monitoring reminder rather than anything Datadog set — we will never let it expire a claim, and you should never quote it to Datadog as their window.
Uptime commitment
99.8%
Filing window
Nothing to file
Services with SLA data
1
Credit tiers by service
No filable service credit exists for Datadog (all services) under the standard agreement — not a tier table gap, a genuine zero. NO standard service credit. The standard MSA's sole remedy is a termination right (+ pro-rated refund) after 2 CONSECUTIVE sub-99.8% months — not a filable credit. Kept monitorable as renewal/termination leverage; only actionable if a negotiated Order Form adds a credit SLA.
Is there a Datadog SLA credit to file?
No — there is nothing to file. Datadog’s standard agreement doesn’t pay a per-incident service credit, so filing a claim would go nowhere. NO standard service credit. The standard MSA's sole remedy is a termination right (+ pro-rated refund) after 2 CONSECUTIVE sub-99.8% months — not a filable credit. Kept monitorable as renewal/termination leverage; only actionable if a negotiated Order Form adds a credit SLA. Ontracko still tracks Datadog’s uptime record for free, which is real leverage in a renewal conversation even without a claimable credit.
Evidence you’ll need
- •Org name / account email
- •Affected products
- •Incident timestamps
Common exclusions
- •Scheduled maintenance
- •Issues caused by customer configuration
Frequently asked
What is Datadog's SLA uptime commitment?
Datadog (all services) carries a 99.8% monthly uptime commitment.
Does Datadog pay an SLA service credit?
No. Datadog's standard agreement does not include a filable service credit for missing its 99.8% monthly uptime commitment, so there is nothing to file for a bad month. Where agreements in this class offer any remedy at all it is a termination or refund right after repeated consecutive misses rather than a per-incident credit, and some offer none even then — the vendor-specific detail is below. NO standard service credit. The standard MSA's sole remedy is a termination right (+ pro-rated refund) after 2 CONSECUTIVE sub-99.8% months — not a filable credit. Kept monitorable as renewal/termination leverage; only actionable if a negotiated Order Form adds a credit SLA.
Does Ontracko file Datadog SLA credit claims for me?
No — Datadog's standard agreement has no filable service credit, so Ontracko does not draft claims for it. Ontracko still monitors Datadog for free and tracks the uptime record, which is useful leverage at renewal.
Let Ontracko file it for you
Connect Datadog and Ontracko monitors the SLA, catches every breach, and drafts the claim with the evidence attached. Free — 8% only on recovered credits.