Observability
Datadog SLA credit guide
What Datadog owes you when it misses its uptime commitment — the credit tiers, the filing deadline, how to file, and a calculator to estimate your credit.
What SLA credit are you owed when Datadog is down?
When Datadog (all services) misses its 99.8% monthly uptime commitment, you're owed an SLA service credit against a future invoice, within 30 days of the incident. Datadog's credit is set by its SLA formula / your agreement rather than a fixed tier table — verify the exact clause before filing.
Uptime commitment
99.8%
Filing window
30 days
Services with SLA data
1
Credit calculator
This vendor’s credits are governed by your contract (MSA/order form) rather than a published tier table, so an exact percentage can’t be auto-calculated. Ontracko still assembles the incident evidence and claim text — connect the vendor to generate a filable kit.
Credit tiers by service
Credits for Datadog (all services) are governed by your contract (MSA/order form), not a published tier table. NO standard service credit. The standard MSA's sole remedy is a termination right (+ pro-rated refund) after 2 CONSECUTIVE sub-99.8% months — not a filable credit. Kept monitorable as renewal/termination leverage; only actionable if a negotiated Order Form adds a credit SLA.
How to file a Datadog SLA credit claim
Portal: Datadog Support ↗
- Open a ticket with Datadog support (help.datadoghq.com or support@datadoghq.com) from an admin account.
- Subject: "SLA service credit request — <month>". Paste the claim text from section 8.
- Cite the incident references from status.datadoghq.com listed in section 3.
- Credit terms are defined in your Datadog order form / MSA — attach or reference the uptime commitment clause.
Evidence you’ll need
- •Org name / account email
- •Affected products
- •Incident timestamps
Common exclusions
- •Scheduled maintenance
- •Issues caused by customer configuration
Frequently asked
What is Datadog's SLA uptime commitment?
Datadog (all services) carries a 99.8% monthly uptime commitment.
What is the deadline to file a Datadog SLA credit claim?
Claims are generally due within 30 days of the incident (verify the exact clause in Datadog's SLA before filing).
Does Ontracko file Datadog SLA credit claims for me?
Ontracko monitors Datadog for free, detects SLA breaches automatically, and assembles the complete claim package (evidence + credit math + claim text). You file it; Ontracko charges 8% only on credits that are actually recovered.
Let Ontracko file it for you
Connect Datadog and Ontracko monitors the SLA, catches every breach, and drafts the claim with the evidence attached. Free — 8% only on recovered credits.