Collaboration
Slack SLA credit guide
What Slack's own agreement actually says about availability: no uptime percentage, no credit schedule and no claim process, so there is nothing to file for a bad month — plus where a service level for Slack would live if you have one, and the outage record Ontracko keeps regardless.
What SLA credit are you owed when Slack is down?
Slack publishes NO availability SLA at all — no uptime percentage, no credit schedule and no claim process — so there is nothing to file for a bad month, and any "Slack uptime guarantee" figure circulating elsewhere did not come from Slack's own terms. If you have a service level with Slack, it lives in your own Order Form or negotiated agreement — that document, not a public page, is where the commitment and any remedy actually are. Ontracko monitors Slack for free either way and keeps the dated outage record, which is what a renewal conversation runs on. One more thing about the deadline, because Slack not stating one is not the same as there being none: file promptly anyway. A contract can carry a limitation period nobody printed, evidence ages badly, and the status-page record a claim is built on is easiest to defend while it is fresh. If Ontracko shows a date against a Slack claim, that date is our own monitoring reminder rather than anything Slack set — we will never let it expire a claim, and you should never quote it to Slack as their window.
Uptime commitment
None published
Filing window
Nothing to file
Services with SLA data
1
Credit tiers by service
No filable service credit exists for Slack (published SLA — commercially reasonable efforts, no percentage, no credit) under the standard agreement — not a tier table gap, a genuine zero. NO PUBLISHED PERCENTAGE AND NO PUBLISHED CREDIT. Slack's published Service Level Agreement (effective 11 July 2024, slack.com/terms-of-service/service-level-agreement) commits only that "Salesforce uses commercially reasonable efforts to make the online Slack Services available 24 hours a day, 7 days a week", excepting planned downtime and circumstances beyond Salesforce's reasonable control. That is the entire document: it attaches no availability percentage, defines no service credit and sets no claim deadline, so there is no published figure to fall short of and nothing to file for a bad month. Any percentage or credit schedule attributed to Slack elsewhere did not come from Slack's own terms. Slack is owned by Salesforce and its SLA is drafted in Salesforce's voice; as with Salesforce itself, any availability commitment or credit a customer actually holds is one negotiated into their Master Services Agreement or Order Form, which is the only primary source for it. Read that agreement before asserting any figure.
Is there a Slack SLA credit to file?
No — there is nothing to file. Slack’s standard agreement doesn’t pay a per-incident service credit, so filing a claim would go nowhere. NO PUBLISHED PERCENTAGE AND NO PUBLISHED CREDIT. Slack's published Service Level Agreement (effective 11 July 2024, slack.com/terms-of-service/service-level-agreement) commits only that "Salesforce uses commercially reasonable efforts to make the online Slack Services available 24 hours a day, 7 days a week", excepting planned downtime and circumstances beyond Salesforce's reasonable control. That is the entire document: it attaches no availability percentage, defines no service credit and sets no claim deadline, so there is no published figure to fall short of and nothing to file for a bad month. Any percentage or credit schedule attributed to Slack elsewhere did not come from Slack's own terms. Slack is owned by Salesforce and its SLA is drafted in Salesforce's voice; as with Salesforce itself, any availability commitment or credit a customer actually holds is one negotiated into their Master Services Agreement or Order Form, which is the only primary source for it. Read that agreement before asserting any figure. Ontracko still tracks Slack’s uptime record for free, which is real leverage in a renewal conversation even without a claimable credit.
Evidence you’ll need
- •Workspace/org URL
- •Plan (Business+ or Enterprise Grid)
- •Incident timestamps
Common exclusions
- •Planned downtime (advance electronic notice is given)
- •Any unavailability caused by circumstances beyond Salesforce's reasonable control
Frequently asked
What is Slack's SLA uptime commitment?
Slack does not publish one. Its own agreement states no uptime percentage anywhere, so there is no commitment to quote — any figure attributed to Slack elsewhere did not come from Slack's terms. If you hold a negotiated Order Form, any availability commitment you have lives there.
Does Slack pay an SLA service credit?
No — and there is no commitment behind it either. Slack's published agreement states no uptime percentage and provides no service credit, so there is no figure to miss and nothing to file for a bad month. If you have a service level with Slack, it lives in your own Order Form or negotiated agreement — that document, not a public page, is where any commitment and any remedy would be. NO PUBLISHED PERCENTAGE AND NO PUBLISHED CREDIT. Slack's published Service Level Agreement (effective 11 July 2024, slack.com/terms-of-service/service-level-agreement) commits only that "Salesforce uses commercially reasonable efforts to make the online Slack Services available 24 hours a day, 7 days a week", excepting planned downtime and circumstances beyond Salesforce's reasonable control. That is the entire document: it attaches no availability percentage, defines no service credit and sets no claim deadline, so there is no published figure to fall short of and nothing to file for a bad month. Any percentage or credit schedule attributed to Slack elsewhere did not come from Slack's own terms. Slack is owned by Salesforce and its SLA is drafted in Salesforce's voice; as with Salesforce itself, any availability commitment or credit a customer actually holds is one negotiated into their Master Services Agreement or Order Form, which is the only primary source for it. Read that agreement before asserting any figure.
Does Ontracko file Slack SLA credit claims for me?
No — Slack's standard agreement has no filable service credit, so Ontracko does not draft claims for it. Ontracko still monitors Slack for free and tracks the uptime record, which is useful leverage at renewal.
Let Ontracko file it for you
Connect Slack and Ontracko monitors the SLA, catches every breach, and drafts the claim with the evidence attached. Free — 8% only on recovered credits.