Databases
Supabase SLA credit guide
What Supabase owes you when it misses its uptime commitment — the credit tiers, the filing deadline, how to file, and a calculator to estimate your credit.
What SLA credit are you owed when Supabase is down?
When Supabase (Enterprise Order Form) falls below its 99.9% uptime commitment, you're owed an SLA service credit worth 10%–30% of the affected service's monthly spend — larger the further uptime fell — claimable within 30 days of the end of the affected billing month. It's a credit toward a future invoice, not a cash refund.
Uptime commitment
99.9%
Filing window
30 days
counted from the end of the affected billing month
Services with SLA data
1
Credit calculator
SLA target is 99.9% — enter what you actually observed.
Enter your monthly spend above to see the dollar credit for a 10% tier.
Estimate only, from the vendor’s published tiers — the final credit is set by the vendor against your actual invoice and their SLA definitions.
Credit tiers by service
| Measured uptime | Credit |
|---|---|
| 99% – under 99.9% | 10% of spend |
| 98% – under 99% | 15% of spend |
| 96% – under 98% | 20% of spend |
| below 96% | 30% of spend |
ENTERPRISE-ONLY: applies solely to Enterprise Customers named in an Order Form — Free/Pro/Team have no contractual uptime or credit right regardless of downtime. Claim by EMAIL to support@supabase.io within 30 days of the END of the affected month. The SLA references "previously reported" outage times, so an outage never reported during the month may fail that precondition — report incidents as they happen. Total credits capped at 20% of fees paid for the affected services over the preceding 12 months. Service Credits are the sole and exclusive remedy.
How to file a Supabase SLA credit claim
Portal: Supabase Support (email) ↗
- ⚠️ ELIGIBILITY FIRST: this SLA applies only to Enterprise Customers named in an Order Form. Free, Pro and Team plans have no contractual uptime or credit right under it, however much downtime occurred.
- Email support@supabase.io within 30 days of the END OF THE MONTH in which the uptime commitment was missed.
- Include your account ID or registered email plus the previously reported dates and times of the outage — the SLA assumes you already reported the incident, so a never-reported outage may fail this precondition.
- Credit tiers: 10% (below 99.9% down to 99.0%), 15% (below 99.0% down to 98.0%), 20% (below 98.0% down to 96.0%), 30% (below 96.0%).
- Total credits are capped at 20% of the total fees paid for the affected services under the Order Form over the preceding 12 months.
- Service Credits are the sole and exclusive remedy for missing the uptime commitment.
Evidence you’ll need
- •Account ID or registered email
- •Previously reported outage dates and times
Common exclusions
- •Free, Pro and Team plans (SLA is Enterprise-only)
- •Beta and alpha products
Frequently asked
What is Supabase's SLA uptime commitment?
Supabase (Enterprise Order Form) carries a 99.9% uptime commitment.
How much credit can I claim if Supabase misses its SLA?
Credits are tiered by measured uptime, from 10% up to 30% of the monthly service spend for the affected service, depending on how far below 99.9% availability fell.
What is the deadline to file a Supabase SLA credit claim?
Claims are generally due within 30 days of the end of the affected billing month (verify the exact clause in Supabase's SLA before filing).
Does Ontracko file Supabase SLA credit claims for me?
Ontracko monitors Supabase for free, detects SLA breaches automatically, and assembles the complete claim package (evidence + credit math + claim text). You file it; Ontracko charges 8% only on credits that are actually recovered.
Let Ontracko file it for you
Connect Supabase and Ontracko monitors the SLA, catches every breach, and drafts the claim with the evidence attached. Free — 8% only on recovered credits.