Customer Support
Help Scout status
Is Help Scout down, and are you owed a credit?
Live status for Help Scout is momentarily unavailable from its public feed. When it recovers, this page shows current state, 90-day incident history, and whether recent outages may qualify for an SLA credit.
Help Scout SLA & credit calculator · What is an SLA credit? · SLA glossary
Reliability score (60d)
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Incidents (60d)
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Weighted downtime (60d)
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Services monitored
Incident history — last 90 days
Vendor status page ↗No incidents recorded in our monitoring of Help Scout over the last 90 days. Live status is pulled from Help Scout’s public feed above.
Embed the Help Scout status badge
About badges →Add a live Help Scout status badge to your own status page, README, or internal wiki. It links back here and updates automatically.
<a href="https://ontracko.com/status/helpscout"><img src="https://ontracko.com/badge/helpscout" alt="Help Scout status — Ontracko" height="20"></a>[](https://ontracko.com/status/helpscout)Monitor Help Scout free
Ontracko watches Help Scout’s SLA around the clock, detects breaches, and drafts the credit claim for you. Free — 8% only when credits land.