Platforms
Epic Games Services SLA terms
We haven't read Epic Games Services's SLA from Epic Games Services's own document, so this page quotes no commitment, no credit tiers and no deadline for it. What it does carry: where your terms actually live, and the incident record Ontracko keeps for Epic Games Services regardless.
What does Ontracko know about Epic Games Services's SLA?
We haven't transcribed Epic Games Services's SLA from Epic Games Services's own document, so this page states no uptime commitment, no credit percentage and no filing deadline for it — a figure we cannot read from the vendor's paperwork is a figure we won't assert. Your terms are the ones in your Epic Games Services agreement or Order Form; read the availability commitment, the credit schedule and the claim window off that. Ontracko still monitors Epic Games Services's public status for free, times every incident, and assembles the dated incident evidence a claim is built on — that part is the same whatever your contract turns out to say.
We haven’t transcribed Epic Games Services’s SLA — so we quote nothing from it
Nobody at Ontracko has read Epic Games Services’s own SLA document, so this page states no uptime commitment, no credit percentage and no filing deadline for Epic Games Services, and shows no credit calculator. A figure we cannot read out of the vendor’s paperwork is a figure we won’t assert: a claim drafted on an invented tariff is worse than no claim at all.
Where Epic Games Services’s terms actually live
In your own paperwork — the SLA, MSA or Order Form you signed with Epic Games Services. For a great many vendors the binding availability commitment, the credit schedule and the claim window are attached to the Order Form rather than published on the web, so that document, not a public page, is the primary source for what you are owed. Read its availability and service-credit sections before filing anything.
What Ontracko does for Epic Games Services anyway
Monitors it, free. Epic Games Services’s public status feed is polled continuously, every incident is timed and stored, and the dated incident evidence a claim is built on is assembled for you. That half of a claim is identical whatever your contract says — only the tariff has to come from your agreement.
Let Ontracko watch Epic Games Services for you
Connect Epic Games Services and Ontracko watches its status feed, times every incident, and hands you a dated evidence pack for the month. We quote no credit we cannot source, so bring the tariff from your own agreement — the evidence is on us. Free; 8% only if a credit is actually recovered.