Developer Tools
ngrok SLA credit guide
What ngrok's own agreement actually says about availability: no uptime percentage, no credit schedule and no claim process, so there is nothing to file for a bad month — plus where a service level for ngrok would live if you have one, and the outage record Ontracko keeps regardless.
What SLA credit are you owed when ngrok is down?
ngrok publishes NO availability SLA at all — no uptime percentage, no credit schedule and no claim process — so there is nothing to file for a bad month, and any "ngrok uptime guarantee" figure circulating elsewhere did not come from ngrok's own terms. If you have a service level with ngrok, it lives in your own Order Form or negotiated agreement — that document, not a public page, is where the commitment and any remedy actually are. Ontracko monitors ngrok for free either way and keeps the dated outage record, which is what a renewal conversation runs on. One more thing about the deadline, because ngrok not stating one is not the same as there being none: file promptly anyway. A contract can carry a limitation period nobody printed, evidence ages badly, and the status-page record a claim is built on is easiest to defend while it is fresh. If Ontracko shows a date against a ngrok claim, that date is our own monitoring reminder rather than anything ngrok set — we will never let it expire a claim, and you should never quote it to ngrok as their window.
Uptime commitment
None published
Filing window
Nothing to file
Services with SLA data
1
Credit tiers by service
No filable service credit exists for ngrok (Terms of Service — no availability SLA published) under the standard agreement — not a tier table gap, a genuine zero. THE TERMS OF SERVICE WERE READ IN FULL AND THERE IS NO SLA INSIDE THEM: ngrok.com/tos states no uptime percentage, no credit terms and no separate service level agreement referenced anywhere. It disclaims the outcome instead — ngrok does not warrant that use of the service will be "uninterrupted, timely, secure, or free from error". There is no commitment to quote and nothing to file. ⚠️ THE CATALOG CARRIED 99.99% (Enterprise) FOR NGROK AND THAT FIGURE IS IN NO DOCUMENT WE CAN READ — it is the Sumo Logic / Render / Netlify pattern again, a number that entered the catalog from somewhere other than the vendor's terms, and we do not assert it. The 99.9 stored in slaCommitment above is Ontracko's generic monitoring default carried over so scoring still runs; it is NOT an ngrok commitment. If a customer believes an availability commitment applies, the only place one could live is their own Order Form or enterprise agreement — unpublished, and not verifiable from here.
Is there a ngrok SLA credit to file?
No — there is nothing to file. ngrok’s standard agreement doesn’t pay a per-incident service credit, so filing a claim would go nowhere. THE TERMS OF SERVICE WERE READ IN FULL AND THERE IS NO SLA INSIDE THEM: ngrok.com/tos states no uptime percentage, no credit terms and no separate service level agreement referenced anywhere. It disclaims the outcome instead — ngrok does not warrant that use of the service will be "uninterrupted, timely, secure, or free from error". There is no commitment to quote and nothing to file. ⚠️ THE CATALOG CARRIED 99.99% (Enterprise) FOR NGROK AND THAT FIGURE IS IN NO DOCUMENT WE CAN READ — it is the Sumo Logic / Render / Netlify pattern again, a number that entered the catalog from somewhere other than the vendor's terms, and we do not assert it. The 99.9 stored in slaCommitment above is Ontracko's generic monitoring default carried over so scoring still runs; it is NOT an ngrok commitment. If a customer believes an availability commitment applies, the only place one could live is their own Order Form or enterprise agreement — unpublished, and not verifiable from here. Ontracko still tracks ngrok’s uptime record for free, which is real leverage in a renewal conversation even without a claimable credit.
Frequently asked
What is ngrok's SLA uptime commitment?
ngrok does not publish one. Its own agreement states no uptime percentage anywhere, so there is no commitment to quote — any figure attributed to ngrok elsewhere did not come from ngrok's terms. If you hold a negotiated Order Form, any availability commitment you have lives there.
Does ngrok pay an SLA service credit?
No — and there is no commitment behind it either. ngrok's published agreement states no uptime percentage and provides no service credit, so there is no figure to miss and nothing to file for a bad month. If you have a service level with ngrok, it lives in your own Order Form or negotiated agreement — that document, not a public page, is where any commitment and any remedy would be. THE TERMS OF SERVICE WERE READ IN FULL AND THERE IS NO SLA INSIDE THEM: ngrok.com/tos states no uptime percentage, no credit terms and no separate service level agreement referenced anywhere. It disclaims the outcome instead — ngrok does not warrant that use of the service will be "uninterrupted, timely, secure, or free from error". There is no commitment to quote and nothing to file. ⚠️ THE CATALOG CARRIED 99.99% (Enterprise) FOR NGROK AND THAT FIGURE IS IN NO DOCUMENT WE CAN READ — it is the Sumo Logic / Render / Netlify pattern again, a number that entered the catalog from somewhere other than the vendor's terms, and we do not assert it. The 99.9 stored in slaCommitment above is Ontracko's generic monitoring default carried over so scoring still runs; it is NOT an ngrok commitment. If a customer believes an availability commitment applies, the only place one could live is their own Order Form or enterprise agreement — unpublished, and not verifiable from here.
Does Ontracko file ngrok SLA credit claims for me?
No — ngrok's standard agreement has no filable service credit, so Ontracko does not draft claims for it. Ontracko still monitors ngrok for free and tracks the uptime record, which is useful leverage at renewal.
Let Ontracko file it for you
Connect ngrok and Ontracko monitors the SLA, catches every breach, and drafts the claim with the evidence attached. Free — 8% only on recovered credits.