Observability
Sentry SLA credit guide
What Sentry's own agreement actually says about availability: no uptime percentage, no credit schedule and no claim process, so there is nothing to file for a bad month — plus where a service level for Sentry would live if you have one, and the outage record Ontracko keeps regardless.
What SLA credit are you owed when Sentry is down?
Sentry publishes NO availability SLA at all — no uptime percentage, no credit schedule and no claim process — so there is nothing to file for a bad month, and any "Sentry uptime guarantee" figure circulating elsewhere did not come from Sentry's own terms. If you have a service level with Sentry, it lives in your own Order Form or negotiated agreement — that document, not a public page, is where the commitment and any remedy actually are. Ontracko monitors Sentry for free either way and keeps the dated outage record, which is what a renewal conversation runs on. One more thing about the deadline, because Sentry not stating one is not the same as there being none: file promptly anyway. A contract can carry a limitation period nobody printed, evidence ages badly, and the status-page record a claim is built on is easiest to defend while it is fresh. If Ontracko shows a date against a Sentry claim, that date is our own monitoring reminder rather than anything Sentry set — we will never let it expire a claim, and you should never quote it to Sentry as their window.
Uptime commitment
None published
Filing window
Nothing to file
Services with SLA data
1
Credit tiers by service
No filable service credit exists for Sentry (Terms of Service — no availability SLA published) under the standard agreement — not a tier table gap, a genuine zero. THE TERMS EXPRESSLY DISCLAIM UPTIME, SO THERE IS NOTHING TO COMMIT TO AND NOTHING TO FILE: Sentry's legal index lists exactly four documents (BAA, Privacy Policy, DPA, Terms of Service) and none of them is an SLA; sentry.io/legal/sla returns 404. Terms of Service 3.0.0 states that "Sentry does not warrant that Customer's use of the Service will be uninterrupted or error-free" and that the Service is provided "AS IS". There is no uptime percentage, no credit table and no claim process. ⚠️ NAME COLLISION — THE MOST LIKELY WAY A FALSE FIGURE GETS ATTRIBUTED HERE: searches for "Sentry SLA" surface WYND TECHNOLOGIES and SENTRY HEALTH, unrelated companies that do publish real 99.5% SLAs with credit tables. Those terms belong to those companies and must NEVER be attributed to sentry.io. The 99.9 stored in slaCommitment above is Ontracko's generic monitoring default carried over so scoring still runs. If a customer believes an availability commitment applies, the only place it could live is their own Order Form or enterprise agreement — unpublished, and not verifiable from here.
Is there a Sentry SLA credit to file?
No — there is nothing to file. Sentry’s standard agreement doesn’t pay a per-incident service credit, so filing a claim would go nowhere. THE TERMS EXPRESSLY DISCLAIM UPTIME, SO THERE IS NOTHING TO COMMIT TO AND NOTHING TO FILE: Sentry's legal index lists exactly four documents (BAA, Privacy Policy, DPA, Terms of Service) and none of them is an SLA; sentry.io/legal/sla returns 404. Terms of Service 3.0.0 states that "Sentry does not warrant that Customer's use of the Service will be uninterrupted or error-free" and that the Service is provided "AS IS". There is no uptime percentage, no credit table and no claim process. ⚠️ NAME COLLISION — THE MOST LIKELY WAY A FALSE FIGURE GETS ATTRIBUTED HERE: searches for "Sentry SLA" surface WYND TECHNOLOGIES and SENTRY HEALTH, unrelated companies that do publish real 99.5% SLAs with credit tables. Those terms belong to those companies and must NEVER be attributed to sentry.io. The 99.9 stored in slaCommitment above is Ontracko's generic monitoring default carried over so scoring still runs. If a customer believes an availability commitment applies, the only place it could live is their own Order Form or enterprise agreement — unpublished, and not verifiable from here. Ontracko still tracks Sentry’s uptime record for free, which is real leverage in a renewal conversation even without a claimable credit.
Frequently asked
What is Sentry's SLA uptime commitment?
Sentry does not publish one. Its own agreement states no uptime percentage anywhere, so there is no commitment to quote — any figure attributed to Sentry elsewhere did not come from Sentry's terms. If you hold a negotiated Order Form, any availability commitment you have lives there.
Does Sentry pay an SLA service credit?
No — and there is no commitment behind it either. Sentry's published agreement states no uptime percentage and provides no service credit, so there is no figure to miss and nothing to file for a bad month. If you have a service level with Sentry, it lives in your own Order Form or negotiated agreement — that document, not a public page, is where any commitment and any remedy would be. THE TERMS EXPRESSLY DISCLAIM UPTIME, SO THERE IS NOTHING TO COMMIT TO AND NOTHING TO FILE: Sentry's legal index lists exactly four documents (BAA, Privacy Policy, DPA, Terms of Service) and none of them is an SLA; sentry.io/legal/sla returns 404. Terms of Service 3.0.0 states that "Sentry does not warrant that Customer's use of the Service will be uninterrupted or error-free" and that the Service is provided "AS IS". There is no uptime percentage, no credit table and no claim process. ⚠️ NAME COLLISION — THE MOST LIKELY WAY A FALSE FIGURE GETS ATTRIBUTED HERE: searches for "Sentry SLA" surface WYND TECHNOLOGIES and SENTRY HEALTH, unrelated companies that do publish real 99.5% SLAs with credit tables. Those terms belong to those companies and must NEVER be attributed to sentry.io. The 99.9 stored in slaCommitment above is Ontracko's generic monitoring default carried over so scoring still runs. If a customer believes an availability commitment applies, the only place it could live is their own Order Form or enterprise agreement — unpublished, and not verifiable from here.
Does Ontracko file Sentry SLA credit claims for me?
No — Sentry's standard agreement has no filable service credit, so Ontracko does not draft claims for it. Ontracko still monitors Sentry for free and tracks the uptime record, which is useful leverage at renewal.
Let Ontracko file it for you
Connect Sentry and Ontracko monitors the SLA, catches every breach, and drafts the claim with the evidence attached. Free — 8% only on recovered credits.