Data & Analytics
Snowflake SLA credit guide
What Snowflake owes you when it misses its uptime commitment — the credit tiers, the filing deadline, how to file, and a calculator to estimate your credit.
What SLA credit are you owed when Snowflake is down?
When Snowflake falls below its 99.9% monthly uptime commitment, you're owed an SLA service credit worth 1%–7% of the affected service's monthly spend — larger the further uptime fell — claimable within 21 days of the incident. It's a credit toward a future invoice, not a cash refund.
Uptime commitment
99.9%
Filing window
21 days
Services with SLA data
1
Credit calculator
SLA target is 99.9% — enter what you actually observed.
Enter your monthly spend above to see the dollar credit for a 1% tier.
Estimate only, from the vendor’s published tiers — the final credit is set by the vendor against your actual invoice and their SLA definitions.
Credit tiers by service
| Measured uptime | Credit |
|---|---|
| 99% – under 99.9% | 1% of spend |
| 95% – under 99% | 3% of spend |
| below 95% | 7% of spend |
Unavailable = Error Rate >1% over a minute. Credits are NON-CASH daily-credit MULTIPLES (1×/3×/7×), sole & exclusive remedy — NOT a cash %; no $ figure is quoted. ⚠️ VERSION FLAG: served PDF = 99.9% (May-2021, 21-day window); a 2022 blog added 99.99%/<10%-error — confirm the operative version vs your Order Form before trusting these numbers.
How to file a Snowflake SLA credit claim
- Open a billing/support case with the vendor from an account with billing authority.
- Paste the claim text from section 8 and attach the incident evidence from section 3.
- Ask explicitly for an SLA service credit under the availability commitment of your agreement.
Evidence you’ll need
- •Affected Cloud-Provider Region
- •Affected month
Common exclusions
- •Scheduled maintenance
Frequently asked
What is Snowflake's SLA uptime commitment?
Snowflake carries a 99.9% monthly uptime commitment.
How much credit can I claim if Snowflake misses its SLA?
Credits are tiered by measured uptime, from 1% up to 7% of the monthly service spend for the affected service, depending on how far below 99.9% availability fell.
What is the deadline to file a Snowflake SLA credit claim?
Claims are generally due within 21 days of the incident (verify the exact clause in Snowflake's SLA before filing).
Does Ontracko file Snowflake SLA credit claims for me?
Ontracko monitors Snowflake for free, detects SLA breaches automatically, and assembles the complete claim package (evidence + credit math + claim text). You file it; Ontracko charges 8% only on credits that are actually recovered.
Let Ontracko file it for you
Connect Snowflake and Ontracko monitors the SLA, catches every breach, and drafts the claim with the evidence attached. Free — 8% only on recovered credits.