Observability
Sumo Logic SLA credit guide
What Sumo Logic's own agreement actually says about availability: no uptime percentage, no credit schedule and no claim process, so there is nothing to file for a bad month — plus where a service level for Sumo Logic would live if you have one, and the outage record Ontracko keeps regardless.
What SLA credit are you owed when Sumo Logic is down?
Sumo Logic publishes NO availability SLA at all — no uptime percentage, no credit schedule and no claim process — so there is nothing to file for a bad month, and any "Sumo Logic uptime guarantee" figure circulating elsewhere did not come from Sumo Logic's own terms. If you have a service level with Sumo Logic, it lives in your own Order Form or negotiated agreement — that document, not a public page, is where the commitment and any remedy actually are. Ontracko monitors Sumo Logic for free either way and keeps the dated outage record, which is what a renewal conversation runs on. One more thing about the deadline, because Sumo Logic not stating one is not the same as there being none: file promptly anyway. A contract can carry a limitation period nobody printed, evidence ages badly, and the status-page record a claim is built on is easiest to defend while it is fresh. If Ontracko shows a date against a Sumo Logic claim, that date is our own monitoring reminder rather than anything Sumo Logic set — we will never let it expire a claim, and you should never quote it to Sumo Logic as their window.
Uptime commitment
None published
Filing window
Nothing to file
Services with SLA data
1
Credit tiers by service
No filable service credit exists for Sumo Logic (Service Agreement — no availability SLA published) under the standard agreement — not a tier table gap, a genuine zero. NO SLA DOCUMENT EXISTS, AND THIS IS A DEFINITIVE NEGATIVE RATHER THAN A FAILED SEARCH: Sumo Logic's legal index lists no SLA, sumologic.com/legal/sla returns 404, and the Service Agreement (updated August 1, 2026) contains no uptime percentage and no credit provision at all. There is no commitment to quote and nothing to file. THE 99.9% IN OUR CATALOG CAME FROM A REDIRECT: sumologic.com/legal/service-level-agreement 301-redirects to a MARKETING GLOSSARY ARTICLE about SLAs in general — almost certainly how a figure Sumo Logic never published entered this catalog. Treat any "Sumo Logic SLA" page that is not under /legal as glossary content, not terms. THE ONLY WARRANTY IS CONFORMANCE TO DOCUMENTATION, not availability, and its remedy is correction or termination with a pro-rata refund of prepaid fees — a commercial outcome, not a service credit claim. The 99.9 stored in slaCommitment above is Ontracko's generic monitoring default carried over so scoring still runs; it is NOT a Sumo Logic commitment and must never be presented as one. If a customer believes a service level applies, the only place one could live is their own Order Form or negotiated agreement — unpublished, and not verifiable from here.
Is there a Sumo Logic SLA credit to file?
No — there is nothing to file. Sumo Logic’s standard agreement doesn’t pay a per-incident service credit, so filing a claim would go nowhere. NO SLA DOCUMENT EXISTS, AND THIS IS A DEFINITIVE NEGATIVE RATHER THAN A FAILED SEARCH: Sumo Logic's legal index lists no SLA, sumologic.com/legal/sla returns 404, and the Service Agreement (updated August 1, 2026) contains no uptime percentage and no credit provision at all. There is no commitment to quote and nothing to file. THE 99.9% IN OUR CATALOG CAME FROM A REDIRECT: sumologic.com/legal/service-level-agreement 301-redirects to a MARKETING GLOSSARY ARTICLE about SLAs in general — almost certainly how a figure Sumo Logic never published entered this catalog. Treat any "Sumo Logic SLA" page that is not under /legal as glossary content, not terms. THE ONLY WARRANTY IS CONFORMANCE TO DOCUMENTATION, not availability, and its remedy is correction or termination with a pro-rata refund of prepaid fees — a commercial outcome, not a service credit claim. The 99.9 stored in slaCommitment above is Ontracko's generic monitoring default carried over so scoring still runs; it is NOT a Sumo Logic commitment and must never be presented as one. If a customer believes a service level applies, the only place one could live is their own Order Form or negotiated agreement — unpublished, and not verifiable from here. Ontracko still tracks Sumo Logic’s uptime record for free, which is real leverage in a renewal conversation even without a claimable credit.
Frequently asked
What is Sumo Logic's SLA uptime commitment?
Sumo Logic does not publish one. Its own agreement states no uptime percentage anywhere, so there is no commitment to quote — any figure attributed to Sumo Logic elsewhere did not come from Sumo Logic's terms. If you hold a negotiated Order Form, any availability commitment you have lives there.
Does Sumo Logic pay an SLA service credit?
No — and there is no commitment behind it either. Sumo Logic's published agreement states no uptime percentage and provides no service credit, so there is no figure to miss and nothing to file for a bad month. If you have a service level with Sumo Logic, it lives in your own Order Form or negotiated agreement — that document, not a public page, is where any commitment and any remedy would be. NO SLA DOCUMENT EXISTS, AND THIS IS A DEFINITIVE NEGATIVE RATHER THAN A FAILED SEARCH: Sumo Logic's legal index lists no SLA, sumologic.com/legal/sla returns 404, and the Service Agreement (updated August 1, 2026) contains no uptime percentage and no credit provision at all. There is no commitment to quote and nothing to file. THE 99.9% IN OUR CATALOG CAME FROM A REDIRECT: sumologic.com/legal/service-level-agreement 301-redirects to a MARKETING GLOSSARY ARTICLE about SLAs in general — almost certainly how a figure Sumo Logic never published entered this catalog. Treat any "Sumo Logic SLA" page that is not under /legal as glossary content, not terms. THE ONLY WARRANTY IS CONFORMANCE TO DOCUMENTATION, not availability, and its remedy is correction or termination with a pro-rata refund of prepaid fees — a commercial outcome, not a service credit claim. The 99.9 stored in slaCommitment above is Ontracko's generic monitoring default carried over so scoring still runs; it is NOT a Sumo Logic commitment and must never be presented as one. If a customer believes a service level applies, the only place one could live is their own Order Form or negotiated agreement — unpublished, and not verifiable from here.
Does Ontracko file Sumo Logic SLA credit claims for me?
No — Sumo Logic's standard agreement has no filable service credit, so Ontracko does not draft claims for it. Ontracko still monitors Sumo Logic for free and tracks the uptime record, which is useful leverage at renewal.
Let Ontracko file it for you
Connect Sumo Logic and Ontracko monitors the SLA, catches every breach, and drafts the claim with the evidence attached. Free — 8% only on recovered credits.