SaaS
Typeform SLA credit guide
What Typeform's own agreement actually says about availability: no uptime percentage, no credit schedule and no claim process, so there is nothing to file for a bad month — plus where a service level for Typeform would live if you have one, and the outage record Ontracko keeps regardless.
What SLA credit are you owed when Typeform is down?
Typeform publishes NO availability SLA at all — no uptime percentage, no credit schedule and no claim process — so there is nothing to file for a bad month, and any "Typeform uptime guarantee" figure circulating elsewhere did not come from Typeform's own terms. If you have a service level with Typeform, it lives in your own Order Form or negotiated agreement — that document, not a public page, is where the commitment and any remedy actually are. Ontracko monitors Typeform for free either way and keeps the dated outage record, which is what a renewal conversation runs on. One more thing about the deadline, because Typeform not stating one is not the same as there being none: file promptly anyway. A contract can carry a limitation period nobody printed, evidence ages badly, and the status-page record a claim is built on is easiest to defend while it is fresh. If Ontracko shows a date against a Typeform claim, that date is our own monitoring reminder rather than anything Typeform set — we will never let it expire a claim, and you should never quote it to Typeform as their window.
Uptime commitment
None published
Filing window
Nothing to file
Services with SLA data
1
Credit tiers by service
No filable service credit exists for Typeform (Service Terms and Conditions — no availability SLA published) under the standard agreement — not a tier table gap, a genuine zero. THE WHOLE LEGAL INDEX WAS CHECKED AND CONTAINS NO SLA: typeform.com/legal lists no service level agreement, and the Service Terms and Conditions were read in full — the only availability-adjacent clause in them is force majeure. There is no uptime percentage, no credit table and no claim process. ⚠️ THE TRAP IS A URL THAT READS LIKE A CONTRACT: typeform.com/mea sounds like the Master Enterprise Agreement and is a MARKETING LANDING PAGE, not the agreement itself — do not cite it as terms. The 99.9 stored in slaCommitment above is Ontracko's generic monitoring default carried over so scoring still runs, NOT a Typeform commitment. If a customer believes an availability commitment applies, the only place one could live is their own Order Form or enterprise agreement — unpublished, and not verifiable from here.
Is there a Typeform SLA credit to file?
No — there is nothing to file. Typeform’s standard agreement doesn’t pay a per-incident service credit, so filing a claim would go nowhere. THE WHOLE LEGAL INDEX WAS CHECKED AND CONTAINS NO SLA: typeform.com/legal lists no service level agreement, and the Service Terms and Conditions were read in full — the only availability-adjacent clause in them is force majeure. There is no uptime percentage, no credit table and no claim process. ⚠️ THE TRAP IS A URL THAT READS LIKE A CONTRACT: typeform.com/mea sounds like the Master Enterprise Agreement and is a MARKETING LANDING PAGE, not the agreement itself — do not cite it as terms. The 99.9 stored in slaCommitment above is Ontracko's generic monitoring default carried over so scoring still runs, NOT a Typeform commitment. If a customer believes an availability commitment applies, the only place one could live is their own Order Form or enterprise agreement — unpublished, and not verifiable from here. Ontracko still tracks Typeform’s uptime record for free, which is real leverage in a renewal conversation even without a claimable credit.
Frequently asked
What is Typeform's SLA uptime commitment?
Typeform does not publish one. Its own agreement states no uptime percentage anywhere, so there is no commitment to quote — any figure attributed to Typeform elsewhere did not come from Typeform's terms. If you hold a negotiated Order Form, any availability commitment you have lives there.
Does Typeform pay an SLA service credit?
No — and there is no commitment behind it either. Typeform's published agreement states no uptime percentage and provides no service credit, so there is no figure to miss and nothing to file for a bad month. If you have a service level with Typeform, it lives in your own Order Form or negotiated agreement — that document, not a public page, is where any commitment and any remedy would be. THE WHOLE LEGAL INDEX WAS CHECKED AND CONTAINS NO SLA: typeform.com/legal lists no service level agreement, and the Service Terms and Conditions were read in full — the only availability-adjacent clause in them is force majeure. There is no uptime percentage, no credit table and no claim process. ⚠️ THE TRAP IS A URL THAT READS LIKE A CONTRACT: typeform.com/mea sounds like the Master Enterprise Agreement and is a MARKETING LANDING PAGE, not the agreement itself — do not cite it as terms. The 99.9 stored in slaCommitment above is Ontracko's generic monitoring default carried over so scoring still runs, NOT a Typeform commitment. If a customer believes an availability commitment applies, the only place one could live is their own Order Form or enterprise agreement — unpublished, and not verifiable from here.
Does Ontracko file Typeform SLA credit claims for me?
No — Typeform's standard agreement has no filable service credit, so Ontracko does not draft claims for it. Ontracko still monitors Typeform for free and tracks the uptime record, which is useful leverage at renewal.
Let Ontracko file it for you
Connect Typeform and Ontracko monitors the SLA, catches every breach, and drafts the claim with the evidence attached. Free — 8% only on recovered credits.