Cloud Infrastructure
Linode (Akamai) SLA credit guide
What Linode (Akamai) owes you when it misses its uptime commitment — the credit tiers, the filing deadline, how to file, and a calculator to estimate your credit.
What SLA credit are you owed when Linode (Akamai) is down?
When Linode / Akamai Connected Cloud (GA compute) misses its 99.99% uptime commitment, you're owed an SLA service credit against a future invoice, within 30 days of the end of the affected billing month. Linode (Akamai)'s credit is set by its SLA formula / your agreement rather than a fixed tier table — verify the exact clause before filing.
Uptime commitment
99.99%
Filing window
30 days
counted from the end of the affected billing month
Services with SLA data
1
Credit calculator
This vendor’s credits are governed by your contract (MSA/order form) rather than a published tier table, so an exact percentage can’t be auto-calculated. Ontracko still assembles the incident evidence and claim text — connect the vendor to generate a filable kit.
Credit tiers by service
Credits for Linode / Akamai Connected Cloud (GA compute) are governed by your contract (MSA/order form), not a published tier table. NO PUBLISHED CREDIT TARIFF: the SLA promises a "pro-rata credit" but states no percentage table or formula anywhere, so no credit figure is quoted here rather than a guessed one — ask Support to show the pro-rata calculation. 99.99% covers General Availability compute; Limited Availability instances carry only 99%. File within 30 days from the end of the affected month; the SLA warns incomplete information may delay or deny the credit. Non-compute services (Block/Object Storage, LKE, NodeBalancers, DNS Manager, Managed Databases, Backups) fall under a separate Non-Compute Service Level Addenda with different terms. linode.com/legal/sla-compute now redirects to akamai.com.
How to file a Linode (Akamai) SLA credit claim
Portal: Linode / Akamai Cloud Manager — Support ↗
- Open a support ticket within 30 days from the END OF THE MONTH in which the uptime guarantee was not satisfied.
- Include the date, time and duration of the Covered Service downtime — the SLA warns that incomplete or inaccurate information may delay or deny the credit.
- The guarantee is 99.99% monthly for General Availability compute; Limited Availability instances carry only a 99% guarantee.
- ⚠️ NO PUBLISHED CREDIT TARIFF: the SLA promises a ‘pro-rata credit’ but states no percentage table or formula, so this kit does not quote a figure. Ask Support to show the pro-rata calculation for the affected billing period.
- Non-compute services (Block/Object Storage, LKE, NodeBalancers, DNS Manager, Managed Databases, Backups) fall under a separate Non-Compute Service Level Addenda with different terms.
Evidence you’ll need
- •Date, time and duration of the Covered Service downtime
- •Account holder identification
Common exclusions
- •Scheduled maintenance
- •Customer software or equipment
- •Third-party technology
- •Force majeure
Frequently asked
What is Linode (Akamai)'s SLA uptime commitment?
Linode / Akamai Connected Cloud (GA compute) carries a 99.99% uptime commitment.
What is the deadline to file a Linode (Akamai) SLA credit claim?
Claims are generally due within 30 days of the end of the affected billing month (verify the exact clause in Linode (Akamai)'s SLA before filing).
Does Ontracko file Linode (Akamai) SLA credit claims for me?
Ontracko monitors Linode (Akamai) for free, detects SLA breaches automatically, and assembles the complete claim package (evidence + credit math + claim text). You file it; Ontracko charges 8% only on credits that are actually recovered.
Let Ontracko file it for you
Connect Linode (Akamai) and Ontracko monitors the SLA, catches every breach, and drafts the claim with the evidence attached. Free — 8% only on recovered credits.