Hosting & Edge
Render SLA credit guide
What Render's own agreement actually says about availability: no uptime percentage, no credit schedule and no claim process, so there is nothing to file for a bad month — plus where a service level for Render would live if you have one, and the outage record Ontracko keeps regardless.
What SLA credit are you owed when Render is down?
Render publishes NO availability SLA at all — no uptime percentage, no credit schedule and no claim process — so there is nothing to file for a bad month, and any "Render uptime guarantee" figure circulating elsewhere did not come from Render's own terms. If you have a service level with Render, it lives in your own Order Form or negotiated agreement — that document, not a public page, is where the commitment and any remedy actually are. Ontracko monitors Render for free either way and keeps the dated outage record, which is what a renewal conversation runs on. One more thing about the deadline, because Render not stating one is not the same as there being none: file promptly anyway. A contract can carry a limitation period nobody printed, evidence ages badly, and the status-page record a claim is built on is easiest to defend while it is fresh. If Ontracko shows a date against a Render claim, that date is our own monitoring reminder rather than anything Render set — we will never let it expire a claim, and you should never quote it to Render as their window.
Uptime commitment
None published
Filing window
Nothing to file
Services with SLA data
1
Credit tiers by service
No filable service credit exists for Render (Terms of Service — no availability SLA published) under the standard agreement — not a tier table gap, a genuine zero. THERE IS NO SLA TEXT ON RENDER.COM AT ALL: /legal, /sla, /legal/sla and /docs/service-level-agreement all 404, and the full Terms of Service source (updated July 16, 2026) contains ZERO occurrences of "uptime", "service level", "service credit" or standalone "SLA" — the only "99.9" strings in the file are SVG path coordinates, which is worth knowing because a naive text search of that page will appear to find one. THE CATALOG PREVIOUSLY CARRIED 99.95%, WHICH RENDER HAS NEVER PUBLISHED. Render's uptime SLA is an ENTERPRISE-ONLY arrangement negotiated through sales, so for an Enterprise customer the terms genuinely exist — in their own signed agreement, which is the only primary source for them. The 99.9 stored in slaCommitment above is Ontracko's generic monitoring default carried over so scoring still runs. Ask the customer for their Order Form rather than quoting a public figure, because there is none.
Is there a Render SLA credit to file?
No — there is nothing to file. Render’s standard agreement doesn’t pay a per-incident service credit, so filing a claim would go nowhere. THERE IS NO SLA TEXT ON RENDER.COM AT ALL: /legal, /sla, /legal/sla and /docs/service-level-agreement all 404, and the full Terms of Service source (updated July 16, 2026) contains ZERO occurrences of "uptime", "service level", "service credit" or standalone "SLA" — the only "99.9" strings in the file are SVG path coordinates, which is worth knowing because a naive text search of that page will appear to find one. THE CATALOG PREVIOUSLY CARRIED 99.95%, WHICH RENDER HAS NEVER PUBLISHED. Render's uptime SLA is an ENTERPRISE-ONLY arrangement negotiated through sales, so for an Enterprise customer the terms genuinely exist — in their own signed agreement, which is the only primary source for them. The 99.9 stored in slaCommitment above is Ontracko's generic monitoring default carried over so scoring still runs. Ask the customer for their Order Form rather than quoting a public figure, because there is none. Ontracko still tracks Render’s uptime record for free, which is real leverage in a renewal conversation even without a claimable credit.
Frequently asked
What is Render's SLA uptime commitment?
Render does not publish one. Its own agreement states no uptime percentage anywhere, so there is no commitment to quote — any figure attributed to Render elsewhere did not come from Render's terms. If you hold a negotiated Order Form, any availability commitment you have lives there.
Does Render pay an SLA service credit?
No — and there is no commitment behind it either. Render's published agreement states no uptime percentage and provides no service credit, so there is no figure to miss and nothing to file for a bad month. If you have a service level with Render, it lives in your own Order Form or negotiated agreement — that document, not a public page, is where any commitment and any remedy would be. THERE IS NO SLA TEXT ON RENDER.COM AT ALL: /legal, /sla, /legal/sla and /docs/service-level-agreement all 404, and the full Terms of Service source (updated July 16, 2026) contains ZERO occurrences of "uptime", "service level", "service credit" or standalone "SLA" — the only "99.9" strings in the file are SVG path coordinates, which is worth knowing because a naive text search of that page will appear to find one. THE CATALOG PREVIOUSLY CARRIED 99.95%, WHICH RENDER HAS NEVER PUBLISHED. Render's uptime SLA is an ENTERPRISE-ONLY arrangement negotiated through sales, so for an Enterprise customer the terms genuinely exist — in their own signed agreement, which is the only primary source for them. The 99.9 stored in slaCommitment above is Ontracko's generic monitoring default carried over so scoring still runs. Ask the customer for their Order Form rather than quoting a public figure, because there is none.
Does Ontracko file Render SLA credit claims for me?
No — Render's standard agreement has no filable service credit, so Ontracko does not draft claims for it. Ontracko still monitors Render for free and tracks the uptime record, which is useful leverage at renewal.
Let Ontracko file it for you
Connect Render and Ontracko monitors the SLA, catches every breach, and drafts the claim with the evidence attached. Free — 8% only on recovered credits.