Hosting & Edge
Vercel SLA credit guide
What Vercel owes you when it misses its uptime commitment — the credit tiers, the filing deadline, how to file, and a calculator to estimate your credit.
What SLA credit are you owed when Vercel is down?
When Vercel (Enterprise SLA) falls below its 99.99% uptime commitment, you're owed an SLA service credit worth 10%–50% of the affected service's monthly spend — larger the further uptime fell — claimable within 30 days of incident resolution. It's a credit toward a future invoice, not a cash refund.
Uptime commitment
99.99%
Filing window
30 days
counted from incident resolution
Services with SLA data
1
Credit calculator
SLA target is 99.99% — enter what you actually observed.
Enter your monthly spend above to see the dollar credit for a 10% tier.
Estimate only, from the vendor’s published tiers — the final credit is set by the vendor against your actual invoice and their SLA definitions.
Credit tiers by service
| Measured uptime | Credit |
|---|---|
| 99.1% to 99.98% | 10% of spend |
| 95% to 99% | 25% of spend |
| below 95% | 50% of spend |
This is Vercel's ENTERPRISE SLA, tied to an Order Form — self-serve Hobby/Pro customers very likely have no enforceable SLA. (The Enterprise gate is stated by the document title and Vercel's Enterprise Terms rather than by an explicit sentence inside the SLA itself — confirm against the customer's contract before filing.) Log files showing the downtime are an EXPLICIT condition of the claim. Aggregate credits capped at 50% of the month's fees. ⚠️ THE TIER TABLE'S UPPER BOUNDS ARE INCLUSIVE AND ITS GAPS ARE REAL, and the two facts are separate. The document writes its bands as "99.1% to 99.98%" and "95% to 99%", so EXACTLY 99.98% pays 10% and EXACTLY 99.00% pays 25% — both are below the 99.99% commitment and both are priced. What the table genuinely does not address is the STRICTLY-BETWEEN intervals (99.0%, 99.1%) and (99.98%, 99.99%): a month landing inside either is a breach Vercel's own document sets no percentage for. Reproduced faithfully rather than smoothed over — do not read a credit into either interval without the customer's Order Form.
How to file a Vercel SLA credit claim
Portal: Vercel (Enterprise support channel) ↗
- ⚠️ ELIGIBILITY FIRST: the document is Vercel’s ENTERPRISE Service Level Agreement, tied to an Order Form. Self-serve Hobby and Pro plans are very unlikely to have an enforceable SLA — confirm you are on an Enterprise contract that references it before claiming.
- Notify Vercel in writing within 30 days from the time you become eligible to receive a Credit — route it through your named Enterprise account/support contact (the SLA says ‘in writing’ and names no public form).
- You must provide log files showing the Unscheduled Downtime and the date and time it occurred — an explicit condition, so gather logs before you write.
- Credit tiers: 10% (99.1% to 99.98%), 25% (95% to 99%), 50% (below 95%), against a 99.99% commitment.
- Aggregate credits in a single billing month cannot exceed 50% of the amount due for that month.
- The SLA excludes platform components that do not serve customer content — the API and CLI are named examples — and excluded beta products.
Evidence you’ll need
- •Log files showing the Unscheduled Downtime
- •Date and time the downtime occurred
Common exclusions
- •Excused Downtime
- •Components not serving customer content (API, CLI)
- •Beta-state products
- •Non-Enterprise self-serve plans
Frequently asked
What is Vercel's SLA uptime commitment?
Vercel (Enterprise SLA) carries a 99.99% uptime commitment.
How much credit can I claim if Vercel misses its SLA?
Credits are tiered by measured uptime, from 10% up to 50% of the monthly service spend for the affected service, depending on how far below 99.99% availability fell.
What is the deadline to file a Vercel SLA credit claim?
Claims are generally due within 30 days of incident resolution (verify the exact clause in Vercel's SLA before filing).
Does Ontracko file Vercel SLA credit claims for me?
Ontracko monitors Vercel for free, detects SLA breaches automatically, and assembles the complete claim package (evidence + credit math + claim text). You file it; Ontracko charges 8% only on credits that are actually recovered.
Let Ontracko file it for you
Connect Vercel and Ontracko monitors the SLA, catches every breach, and drafts the claim with the evidence attached. Free — 8% only on recovered credits.