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Cloudinary SLA credit guide
What Cloudinary's own document actually says about uptime: a 100% target it aims at rather than a level it commits to, what that does and does not mean when a month goes badly, and where a real availability commitment for Cloudinary would live.
What SLA credit are you owed when Cloudinary is down?
Cloudinary does not commit to an availability percentage, and pays no SLA service credit either. Its own document states a 100% uptime target — a level it says it aims at, not one it guarantees — so there is no promised figure to fall below, nothing is breached when a period falls short of it, and there is nothing to file. The figure is Cloudinary's own — it is transcribed from Cloudinary's own document and this page does not suppress it — but Cloudinary frames it as a level it aims at rather than one it guarantees, so there is no committed percentage to hold Cloudinary to. If Cloudinary has promised you a binding availability level, it lives in your own Order Form or negotiated agreement rather than on any public page. Where agreements in this class offer any remedy at all it is a termination or refund right after repeated consecutive misses rather than a per-incident credit, and some offer none even then, so read the exclusions below. Ontracko still monitors Cloudinary for free — the dated outage record is what a renewal conversation runs on — but does not draft credit claims for it, so we won't tell you otherwise. One more thing about the deadline, because Cloudinary not stating one is not the same as there being none: file promptly anyway. A contract can carry a limitation period nobody printed, evidence ages badly, and the status-page record a claim is built on is easiest to defend while it is fresh. If Ontracko shows a date against a Cloudinary claim, that date is our own monitoring reminder rather than anything Cloudinary set — we will never let it expire a claim, and you should never quote it to Cloudinary as their window.
Uptime target — not a commitment
100%
Filing window
Nothing to file
Services with SLA data
1
Credit tiers by service
No filable service credit exists for Cloudinary (all services) under the standard agreement — not a tier table gap, a genuine zero. No public credit tariff. Cloudinary's Terms of Use state it 'strives for 100% Uptime' and that its support-plan SLA (see cloudinary.com/pricing/support-plans) is the sole and exclusive remedy — actual credit terms live in your Order Form/support plan, not a published table. Enterprise customers: check the separate MSA (cloudinary.com/msa) for anything stronger.
Is there a Cloudinary SLA credit to file?
No — there is nothing to file. Cloudinary’s standard agreement doesn’t pay a per-incident service credit, so filing a claim would go nowhere. No public credit tariff. Cloudinary's Terms of Use state it 'strives for 100% Uptime' and that its support-plan SLA (see cloudinary.com/pricing/support-plans) is the sole and exclusive remedy — actual credit terms live in your Order Form/support plan, not a published table. Enterprise customers: check the separate MSA (cloudinary.com/msa) for anything stronger. Ontracko still tracks Cloudinary’s uptime record for free, which is real leverage in a renewal conversation even without a claimable credit.
Evidence you’ll need
- •Account/cloud name
- •Affected services (Delivery/Upload/Transformations)
- •Incident timestamps
Common exclusions
- •Scheduled maintenance
Frequently asked
What is Cloudinary's SLA uptime commitment?
Cloudinary does not publish a commitment — it publishes a TARGET, and the difference is the whole answer. Cloudinary (all services) states a 100% uptime target: a level Cloudinary says it aims at, not one it guarantees, so nothing is contractually breached by a period that falls short of it. The figure is Cloudinary's own — it is transcribed from Cloudinary's own document and this page does not suppress it — but Cloudinary frames it as a level it aims at rather than one it guarantees, so there is no committed percentage to hold Cloudinary to. If Cloudinary has promised you a binding availability level, it lives in your own Order Form or negotiated agreement rather than on any public page.
Does Cloudinary pay an SLA service credit?
No — and there is no commitment behind it either, though for a different reason from a vendor that publishes nothing at all. Cloudinary's own document states a 100% uptime target rather than committing to a level, and provides no service credit, so nothing is contractually breached when a period falls short, and there is nothing to file. If Cloudinary has promised you a binding availability level, it lives in your own Order Form or negotiated agreement — that document, not a public page, is where it would be. No public credit tariff. Cloudinary's Terms of Use state it 'strives for 100% Uptime' and that its support-plan SLA (see cloudinary.com/pricing/support-plans) is the sole and exclusive remedy — actual credit terms live in your Order Form/support plan, not a published table. Enterprise customers: check the separate MSA (cloudinary.com/msa) for anything stronger.
Does Ontracko file Cloudinary SLA credit claims for me?
No — Cloudinary's standard agreement has no filable service credit, so Ontracko does not draft claims for it. Ontracko still monitors Cloudinary for free and tracks the uptime record, which is useful leverage at renewal.
Let Ontracko file it for you
Connect Cloudinary and Ontracko monitors the SLA, catches every breach, and drafts the claim with the evidence attached. Free — 8% only on recovered credits.